Refund Policies
Effective Date:
29/10/2025
Discretionary Refunds
We strive to provide high-quality services and maintain positive relationships with all clients; the terms outlined in the policies below set clear expectations regarding refunds. However, we reserve the right to, outside the terms below, additionally grant refunds, discounts or waive fees at our sole discretion, should we believe it is appropriate to do so.
Deposits & Upfront Payments
Projects may require a non-refundable deposit to secure a booking
and initiate work.
Deposits compensate for time spent on consultations, initial research,
planning, and blocking other work.
If a client chooses to cancel the project after making the deposit payment,
the deposit will not be refunded.
Project Cancellation by Axium Lumina
If we need to cancel the project for reasons within our control
(e.g., personal emergency), a pro-rated refund will be considered
based on the uncompleted work.
In cases where no substantial work has started,
a full refund of payments may be issued.
Project Cancellation by Clients
If a client cancels the project for any reason,
all payments made up to the cancellation date are non-refundable.
Any work completed will be delivered in its current state (if applicable),
but no further obligations will exist on our part.
External Factors & Third-Party Dependencies
No refunds will be issued for issues caused by third-party services,
platforms, hosting providers, or external tools outside my control.
Clients are responsible for ensuring all third-party accounts, credentials,
and environments required for development are properly maintained.
Dispute Resolution
In the event of a disagreement or dispute, both parties agree to first
attempt resolution through direct communication.
If no resolution can be reached, both parties may agree to mediation
or arbitration, with costs born by the client.
Final Note
This policy is designed to protect the value of our time and
expertise while ensuring clients receive the high-quality
services they expect.
By engaging our services, clients acknowledge and agree to these terms.